TERMS OF USE


Terms & Conditions    


Privacy Policy





Terms Of Service


Thank you for visiting www.PaperSherpa.com


All content on this site was created solely for Paper Sherpa unless otherwise noted. No usage is permitted without prior written approval. No usage of any kind is permitted without crediting it appropriately and linking back to papersherpa.com.

The color of the merchandise on this site is displayed as accurately as possible. However because the color you see depends on your specific monitor, we do not guarantee your monitor’s display of any color on the site as 100% accurate.


Disclaimer Of Warranties
We strive to present the most recent, most accurate, and most reliable information on our Web site at all times. However, there may be occasions when some of the information featured on www.PaperSherpa.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way effects your individual order.

We reserve the right to amend errors or update product information at any time without prior notice. In the event that a Paper Sherpa product is listed at an incorrect price due to photographical error, typographical error or error in pricing information, Paper Sherpa shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Paper Sherpa shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Paper Sherpa shall issue a credit to your credit card account in the amount of the incorrect price.

Paper Sherpa does not warrant, endorse, guarantee, or assume responsibility for any third party website or other promotion. Paper Sherpa will not be a party to or in any way be responsible for monitoring any transactions between you and third-party providers of products or services. No information, whether oral or written, obtained by you from Paper Sherpa or from any other service, create warranty not expressly stated in these terms of service.


Limitation Of Liability
In no event shall Paper Sherpa, or any parent, subsidiary, affiliate, director, manager, employee, licensor, distributor, supplier, agent, reseller, owner, or operator of Paper Sherpa, be liable to you for any direct or indirect damages whatsoever. Your sole and exclusive remedy for dissatisfaction with services is to stop using the services, and your sole and exclusive remedy for dissatisfaction with products is to obtain a refund, in accordance with our refund policy.

The foregoing limitation of liability shall apply to the fullest extent permitted by law in applicable jurisdiction. You specifically acknowledge that Paper Sherpa shall not be liable for user submissions or for any defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.

We accept credit card payments only for orders placed through our website. We currently do not furnish W-9 forms to any customers purchasing through our website. Please contact customer service if you have further questions: support@papersherpa.com

Copyright © Paper Sherpa, LLC. 2010–2014. All rights reserved.

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Shipping Policy

 

Shipping & Options Of Delivery
We carefully pack all ship orders at our studio and ship them within 3 – 5 business days from the purchase. We offer a variety of shipping options that allow for faster shipping at varying costs. If you wish to pay for expedited shipping, the option is available. Shipping and any applicable domestic taxes are calculated at checkout.

Delivery business days are Monday through Friday, except public holidays (for example, New Year’s Day, Memorial Day, Labor Day, Thanksgiving Day, Christmas Day, and any local country holidays). Most ground orders are processed and shipped within 3 business days after your order is submitted. Expedited shipping options for orders apply to transit time only. Production time cannot be expedited.

You will receive an email the day your order is shipped which will include tracking information. We guarantee packages are put on board the shipping transit service. However, from this point, we do not take responsibility for the delivery of the shipment to you.



Estimated Delivery
Once your package leaves our studio, you can expect the following transit times for delivery within the continental US (barring extreme weather conditions and holidays). We only ship in the continental US, Alaska, Hawaii, and Puerto Rico.

UPS Ground - 5 business days, depending on your “ship-to” address. Depending on the size of your order, the shipment may be transfered to the United States Postal Service USPS to complete delivery. UPS Home deliveries (to residential addresses) are made Monday through Saturday, usually between 9am and 7pm. UPS Ground deliveries (to business addresses) are made Monday through Friday, by the close of business. United States Postal Service deliveries are made Monday through Saturday.

UPS 3 Day Select SM – 3 business days to arrive from ship date. Expedited shipping options for orders apply to transit time only. Production time cannot be expedited.

UPS 2 Day – 2 business days to arrive from ship date. Expedited shipping options for orders apply to transit time only. Production time cannot be expedited. UPS Next Day – 1 business day to arrive from ship date. Expedited shipping options for orders apply to transit time only. Production time cannot be expedited.

Domestic orders shipping outside the continental US (Hawaii, Puerto Rico, Alaska) take up to 15 business days with Ground shipping. UPS 2 Day and UPS Next Day shipments to remote areas may also take additional shipping time.


Residential Deliveries

Residential deliveries that do not require signature may be left in a safe place, out of sight and out of weather at the driver’s discretion. This could include the front door, side porch and garage area.

Signature may be required for delivery of orders. Please take this into consideration when selecting a ship-to address for your package. For residential deliveries that require signature, you can leave instructions for the driver if no one will be home. For example, you can ask that it be delivered to a neighbor who will be home.

PaperSherpa is unable to deliver to PO Box addresses. Enter only one “ship to” address to prevent shipping errors.
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Return & Reprint Policy


Returns

We want you to be happy with your purchase, therefore we take pride in producing your items with quality and timeliness.

However in the event that:
Your package was shipped incorrectly due to an error on PaperSherpa’s end and will miss the latest delivery date listed on your confirmation page; we will upgrade to method higher level of shipping at no cost to you, or refund your shipping costs.

You selected rush processing or overnight shipping but your package was shipped using ground shipping, we will refund your extra fees and the difference in shipping costs.

Note: Applicable fees are defined as shipping, customization, cancellation and rush fees if they apply, upon receiving you entire returned order.

Reprints & Reordering
If you choose to proceed with a photo that our specialists have recommended against and you are unhappy with the final product, we will NOT offer a refund. Additional disclaimer:
The Paper Sherpa logo is featured on the back of all of our cards.

For more information about returns and reprints go to our FAQ page. If there are questions you have that are not answered on our site, please call or email our Sherpa Support Team:

Email: PaperSherpa
Phone: 1-855- 774-3772 (psherpa)

Sherpa Support Team
Kansas City, Missouri USA

Hours: Monday–Friday: 8am-5pm CST

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PaperSherpa Online


​Thank you for visiting www.papersherpa.com
PaperSherpa takes the privacy of our customers seriously. Please read the following to learn more about our privacy policy. This Privacy Policy covers how we treat the information that we collect and receive.

We do not require registration in order to browse on our site. You may however, choose to register when placing an order or at other times. PaperSherpa collects personal information when you register and when you use PaperSherpa products or services. “Personal Information” includes information about you that is personally identifiable, such as name, address, email address or phone number, which is not otherwise publicly available. Your personal information is used for internal purposes, such as confirming and tracking your orders. We also collect anonymous information such as that pertaining to web pages viewed, to analyze trends, to track user’s movements, to provide a better webstore and to gather broad demographic information for aggregate use. We do not use this data in any way that would identify you personally.

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Information Sharing


Collection and Use of Information
PaperSherpa will not rent, sell, or share your personal information with other people or nonaffiliated companies except to provide products or services that you have specifically requested, or unless we have your permission as agreed in this Privacy Policy or otherwise.

We may share personal information with contractors or trusted service providers who work with us under confidentiality agreements, for example our integrated shipping service and online proof rendering service need this information to fulfill your order. We may also contract with vendors to help us improve our webstore and to help us provide better services. These companies will not be provided any independent right to use or share personal information. We may share personal information in order to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We also may share personal information when we believe it necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms & Conditions, or as otherwise required by law. In addition we may transfer information about you if we are acquired by, reorganized or merged with another company. In the event, we will notify active registered users if there is a need to change this Privacy Policy.

Email:
When you sign up to receive emails from PaperSherpa we send regular communication regarding new merchandise and other PaperSherpa news. Your email address is never shared or sold to any third party outside of our trusted service providers and contracted vendors.

Choosing to opt out: It is your information and it is your choice. To remove yourself from our list, which includes shared lists and email lists, please notify our Sherpa Support Team via email.

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Cookies


What is a cookie?
A cookie is a small data file that we download to your computer, containing information about you to facilitate interaction with our site and services.

Cookies make it possible for us to store contents in your shopping cart until you are ready to check out, and to recognize your browser when you visit. By doing this, we can personalize your visits and save you time during checkout. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. If you reject the cookie, you may still use our site. However, in order to enjoy the benefits of being a registered user, your browser must be set to accept cookies. We never use cookies to save passwords, credit card numbers or other highly confidential information.

With third-party service providers who help PaperSherpa with advertising, anonymous information may be collected, for target advertising purposes. If you prefer to not receive relevant banner advertising from our third-party service providers, please visit the NAI (Network Advertising Initiative) website, which allows opt-out for all of its members’ cookies from a central opt-out page. Click this link to opt out: NAI Opt Out
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Security

 

Secured Layer
When our registration or order forms ask you to enter sensitive information (such as credit card number), that information is encrypted for transmission. We use strong security measures to prevent loss, misuse and alteration of your information once it is in our records. We protect your information with the best encryption soſtware in the industry SSL, which is indicated by a ‘lock’ icon on the bottom of web browsers such as Microsoſt Internet Explorer and Mozilla Firefox. PaperSherpa does not store credit card number information. When ordering on-line, this information is sent directly to the authorizing banks.

Please note: Email is not encrypted and is NOT considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email and advise you to never send sensitive information via email to our Sherpa Support Team in reference to orders or otherwise.

Children’s Information
PaperSherpa does not target its website to children. We do not knowingly collect personal information from children without obtaining prior verifiable parental consent. If we become aware that a subscriber is under the age of 13 and has registered without prior verifiable parental consent, then we will endeavor to remove such personal information from our records.


Account Information & Preferences

You may edit your PaperSherpa account information, including your marketing preferences, at any time. You may opt in or out from future communications of special offers and new product information, or you may unsubscribe by following instructions contained in the messages you receive. We may send you certain communications relating to our service, such as service announcements and administrative messages that are considered part of your account membership. We do not offer the opportunity to opt-out of receiving those messages.
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Additional Questions


If there are questions you have that are not answered on our site, please call or email our Sherpa Support Team:

Email: PaperSherpa
Phone: 1-855- 774-3772 (psherpa)

Sherpa Support Team
Kansas City, Missouri USA

Hours: Monday–Friday: 8am-5pm CST


Privacy Policy Updates:
PaperSherpa reserves the right to change or modify this policy at any time by posting a revised policy on our website, effective immediately. We encourage you to review our Privacy Policy whenever you purchase products from us or use our website.

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